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Privacy Policy

1. Introduction

Welcome to DroneOfficial. We value and respect your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when engaging with our platform and services.

2. Definitions

  • User: Anyone using our platform, either as a customer or a drone pilot.
  • Personal Data: Any data that can be used to identify an individual directly or indirectly.
  • Processing: Any operation performed on personal data, whether or not by automated means.
  • Aggregated Data: Data derived from your personal data but processed in such a way that individual users cannot be identified. We might use this data to enhance our services, but it's always handled anonymously, ensuring your privacy.
  • Special Categories of Personal Data: This includes data revealing racial or ethnic origin, political opinions, religious beliefs, and other sensitive information. We respect the sensitivity of this data and do not process or collect it.

3. Who We Are

DroneOfficial is a leading global provider of drone services dedicated to upholding the highest data protection and privacy standards. In this policy, the terms "DroneOfficial", "we", "us", or "our" denote the company that is entrusted with and responsible for processing your data. We recognize the importance of your trust, and we commit to managing your data with integrity and transparency.

4. Data We Collect

We gather various types of data to ensure the best possible experience on our platform:

General Users:

  • Identity Data: Name, username.
  • Contact Data: Email address, telephone numbers, billing address.
  • Technical Data: IP address, browser type, location, device information.
  • Usage Data: Information about how you use our website and services.

Drone Pilots:

For drone pilots, in addition to the above:

  • Drone Data: Types of data such as images, videos, thermal readings, and geographical data captured during drone operations.
  • FAA registration, certificate numbers, and third-party drone manufacturer logins.
  • Flight logs, GPS data, and other flight-related information.

Additional Notes:

  • We might obtain data from third parties, such as verification services and payment providers. Note that DroneOfficial does not directly collect or store your payment details.
  • We also collect and use Aggregated Data. However, we do not process Special Categories of Personal Data.

5. How We Use Your Data

The data we collect is crucial for various purposes, tailored to the type of user:

General Users:

  • Registering new users on our platform.
  • Managing relationships, including customer support.
  • Delivering relevant content and advertisements.
  • Enhancing our platform through data analytics.
  • Meeting legal obligations and for security purposes.

Drone Pilots:

For drone pilots, in addition to the above:

  • Delivering specialized drone-related content and service offers.
  • Providing insights or analytics based on flight data.
  • Supporting regulatory or legal compliance related to drone operations.

6. Review GDPR Compliance

We are committed to ensuring the privacy and protection of our user's data, especially in compliance with the General Data Protection Regulation (GDPR) for our European Union users. Here's a breakdown of our GDPR compliance measures:

We process your data based on several lawful bases as outlined by the GDPR, including your consent, the need to fulfill our contractual obligations to you, our legitimate business interests, and compliance with legal obligations.

In the unlikely event of a data breach that compromises your data, we commit to notifying affected users within 72 hours of becoming aware of the breach, in line with GDPR requirements.

When transferring personal data outside of the EU, we ensure that the data is treated securely and in line with this Privacy Policy and GDPR requirements. We employ standard contractual clauses, data transfer agreements, and other GDPR-compliant mechanisms to protect your data.

If you're an EU resident and have concerns about our data handling practices, you have the right to complain to your local data protection authority or the Information Commissioner's Office (ICO).

7. Data Retention

We only retain your data for as long as necessary to fulfill the purposes we collected it. To determine the appropriate retention period, we consider the personal data's amount, nature, and sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

8. Responsible Data Sharing

We recognize the importance of safeguarding your data. As part of our commitment to responsible data sharing, we may collaborate with select third parties for specific purposes detailed in this policy. These third parties are contractually bound to treat your data respectfully and under prevailing legal standards. They are strictly prohibited from using your data for purposes other than those explicitly defined by us. Our rigorous guidelines ensure that your data remains protected and is used only in ways that align with your expectations and our standards of integrity.

9. Global Operations and Data Protection

We operate globally, including regions like the USA and the EU. Upholding robust data protection standards is paramount to us. Our affiliations and hosting services are chosen based on strict data protection criteria. For our users based in the EU, we are committed to GDPR compliance. We utilize recognized mechanisms for international data transfers, ensuring that your data is always protected, no matter where it's processed. Always stay updated on the latest data transfer mechanisms and consult a legal professional to ensure compliance.

10. Your Rights & Legal Protections

Under data protection laws, including the GDPR for EU residents, you have specific rights concerning your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (or "Forgotten"): Request the removal of personal data in certain situations.
  • Restrict Processing: Block or suppress processing in specific circumstances.
  • Data Portability: Transfer your personal data to another entity in a structured format.
  • Object: Oppose the processing of your personal data for specific reasons, such as direct marketing.
  • Withdraw Consent: Revoke consent where processing is based on this premise.

To exercise any of these rights or for more information, please contact us at legal@droneofficial.net.

11. Age Limitation

DroneOfficial is committed to protecting the privacy of young individuals. Our platform and services are designed and intended for those who are 18 years of age and older. We do not knowingly solicit or collect personal data from anyone under the age of 18. If we discover that we have inadvertently collected personal data from a minor, we will promptly take measures to delete that data from our records. If you believe that a minor has provided us with personal data, please contact us at legal@droneofficial.net, and we will take appropriate action.

12. Third-Party Integrations & Payments

We collaborate with reputable third-party partners, including advertising platforms like Google Ads and Facebook Ads, to deliver a tailored user experience on DroneOfficial. Our commitment is to ensure that your personal data remains protected. These partners are only permitted access to your data in line with their rigorous privacy guidelines and never beyond that.

For payment processes, we select platforms known for their robust security and compliance measures. While we facilitate transactions, rest assured that we never store sensitive payment details on our servers. Your financial security is of paramount importance to us.

13. Data Security

At DroneOfficial, the security of your personal data is our top priority. We employ a combination of advanced technical, administrative, and physical measures designed to protect your information against accidental loss, unauthorized access, misuse, and unlawful alteration. This includes encryption technologies, secure servers, restricted access protocols, and regular security assessments.

Access to your personal data is restricted to our employees and partners who have a legitimate business reason. They operate under strict confidentiality obligations and may face disciplinary actions or termination for any breach of these duties.

While we strive to provide the highest level of security, it's essential to remember that no method of transmission over the Internet or electronic storage is 100% secure. We continuously update and enhance our security measures in line with technological advancements and best practices.

14. Updates to This Policy

We continually strive to improve our services and may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We recommend that you regularly review this policy to stay informed about how we protect your data. For major changes that could significantly affect your rights or the nature of data processing, we will make our best efforts to notify you or provide a more prominent notice, and obtain your consent when mandated by law.

15. Contact Details

For any inquiries about this Privacy Policy or any related concerns, please contact:

16. Cookies and Tracking

DroneOfficial uses cookies and similar tracking technologies to enhance your online experience, gather insights into user behavior, and provide personalized content and advertisements. These technologies allow us to remember your preferences, understand how you interact with our platform, and tailor our services accordingly.

Types of cookies we might use include:

  • Session Cookies: These are temporary and are erased when you close your browser.
  • Persistent Cookies: These remain on your device for a set period or until you delete them.
  • Performance Cookies: Used for analytics to optimize our website.
  • Functional Cookies: Remember choices you make to enhance functionality.
  • Targeting or Advertising Cookies: Deliver relevant ads to users.

You have full control over the cookies we use. Most browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please note that by blocking or deleting cookies, some features of our website might not function correctly.

For more information on managing and deleting cookies, visit the help section of your browser or refer to its documentation.

Last updated: 16/09/23